Is engraving included in the prices?
No. The cost of setting up a logo is £20. For a logo we have produced for you previously, there is a repeat cost of £11.50. Text is charged at £1.40 per word, but repeated words are only charged once.
Is VAT included in the prices?
No, VAT is extra.
How long does it take for our order to be delivered?
If you require engraving, delivery will take 8 to 10 working days. However, we do have an express engraving service which costs £10.50 and ensures that a delivery is made within 4 to 5 working days. In some cases, delivery may be made in 1 or 2 days, but the express surcharge for this would be 25% of the goods and services total. For deliveries required in less than 4 to 5 working days, please contact us for a quotation. However, if you do not require engraving and want plain stock, orders placed before 12.00 noon can be delivered the following day. Orders received after 12.30pm will be delivered within 48 hours.
Do you send us Proofs?
Yes we do. We send your proofs by email, so please look out for them within 48 hours of placing your order. Please check the proofs very carefully, and also read the details which accompany them. Please send your approval back to us by returning our email, as we can not commence engraving until we have received your approval. If you want to talk to us about or order or your proofs, please don't hesitate to use our chat facility, or call us or send us email.