Decanters wine decanters spirit whisky glassware Decanter Shop http://www.decantershop.co.uk


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Terms and Conditions
1) Prices: Every effort will be made to hold prices firm. We do, however, reserve the right to increase prices should 
unforseen circumstances occur. You will, of course, be notified of any such change. Prices quoted are nett and ex-works.
At busy times it may be necessary to levy an express charge for orders required for delivery within 5 working days of 
receipt of artwork/order. Any such charge will always be discussed prior to acceptance of the order.
2) Size: All sizes and capacities are approximate.
3) Carriage: Carriage will be charged at cost. The postal service or a recognized commercial carrier will be used as
matter of course, unless a suitable alternative is specifically requested. We use overnight carriers.
We are happy to accommodate your own collection.
4) VAT: All prices have been quoted exclusive of VAT, which will be charged at the appropriate rate, where applicable.
5) Supplied Glass: Many of the items that we supply are handmade and many will include slight inconsistencies of shape
and small air bubbles that are the hallmark of a truly individual piece. Only goods that are deemed to be of merchantable
quality will be supplied. The right is reserved to offer an alternative to the standard when an item is in short supply. In these
instances this replacement will be of similar or better quality than the standard.
6) Engraving: Each engraving is undertaken individually, using the skill and judgement of the craftsman engraver. Slight 
variations will occur and we reserve the right to choose the exact location, which may vary slightly from piece to piece.  
Unless specified, the size and positioning will be at our discretion.
7) Company Logos: The products photographed in the catalogue are intended to illustrate the effect obtained by 
personalization and do not necessarily imply that the products have been supplied or endorsed by the owners of the 
trademark featured.
8) Liability: While every effort will be made to deliver on time, no liability is accepted for delays occasioned by 
circumstances beyond the suppliers control.
9) Samples: Samples will be supplied on request and charged for, they will be credited when returned within 60 days and  
in the condition they were supplied. Carriage for the samples will be charged for and not credited.
10) Terms: Nett 30 days for approved accounts. Legal and beneficial ownership of any goods supplied shall remain with
 the seller until payment has been received. 
11) Claims: Due to our carrier's terms and conditions, all breakages/defects/shortages must be notified in writing
 within three working days of receipt of goods.
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